Customer Management Technologies

Discover how to safely introduce AI to maximize its benefits and protect your program's long-term success.

Discover 6 AI-driven strategies to transform contact centres into true customer experience powerhouses.

Unlock hidden revenue and customer loyalty by mastering technical customer support insights in your organization with our expert report.

Explore how AI is transforming contact centres with enhanced efficiency, cost reduction, and customer satisfaction.

Paul Cooper (Lancaster University) and Dan Allen (NRLA) discuss Navigating AI Adoption, including AI independence and implementation best practices.

Sarah Williams – the Chief Customer Experience Officer at Westminster City Council – deconstructs the journey she’s on with customer-facing generative AI.

Sutherland’s Naveen Mehta and Scandinavian Airlines’ Mattias Helgesson and Andreas Broberg Henning dissect the customer care journey they're on together.

Discover how conversational AI in action moves from concept to real-world application, driving innovation and enhancing customer interactions.

Managing the global customer care function at LUSH is such a huge responsibility that the company has two people dedicated to it. Here, we speak with them both.

From excessive use of jargon, to a lack of audience understanding, to setting and forgetting, we look at the most common chatbot pitfalls brands succumb to.

We explore some of the innovations in CX and next-gen service models that are poised to revolutionise the way businesses engage with their customers.

CCW Europe Advisory Board Member Aymen Ismail dives into why messaging platforms are becoming big business and why consumers expect brands to use them.