Future Innovations in CX and Next-Gen Service Models
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As technology continues to advance at breakneck speed, organisations are constantly seeking new ways to enhance their customer experience (CX) and reimagine their service models. Delivering CX success lies in embracing innovative technologies and leveraging data to create personalised, seamless, and immersive interactions with customers. From artificial intelligence (AI) and machine learning to augmented reality (AR), extended reality (XR) and voice-enabled devices, best-in-class CX requires bei...
