View from the Boardroom

To mark International Women’s Day, we speak with five inspirational women leading their respective organisations through the world of customer management.

Ocado Retail’s Customer Service Director Paul Greenwood shines a light on the policies and practices he’s put in place to help his team become best-in-class.

Heike Birlenbach speaks to us about her work at Lufthansa Group, offering insights into global leadership, brand loyalty, and today's personalisation imperative.

Abdul Khaled talks to us about how he has approached the concept of customer-centricity in his role as Head of Digital at E.ON Next.

Ant Morse, Director of Innovation at Virgin Media O2, discusses the future of innovation and its impact on customer experience.

How transformational leadership can inspire and empower positive change within an organisation

Brands must adapt to the experience economy – here’s why

How to solve issues faster, scale operations, and improve CX with AI

Insights on how to deliver change in social housing CX that is built to last

Emily Bloomberg, Customer Experience Director at Cult Beauty on how to become a customer-centric organisation

Hear from Novartis’ Head of Customer Solutions Unit, Giorgos Papadopoulos, as he dives into how to respond to customer expectations in the pharma industry

Within this series, gain insights from market leading senior executives on future customer contact trends, priorities for customer facing leaders and key opportunities for innovation