Customer Experience

To counter fragmented infrastructure and policy gaps, TUI is transforming its customer experience - here Ramón Delima explains the strategy behind the shift.

Learn how to improve the customer journey with cutting-edge contact centre solutions. Discover practical strategies and technologies to enhance interactions.

Steve Gush of Foundever unpacks the CX building blocks of real transformation and the steps businesses can take throughout any change initiative

We explore three essential strategies that constitute the foundations from which CX innovation can prosper.

Jon Blake, the Global BPO Footprint Strategy and Emerging Solutions Lead at Uber, dives into the best ways to approach the concept of outsourcing customer care.

Renowned thinker, global keynote speaker, and best-selling author Terence Mauri speaks to us about the pillars of successful leadership, AI, and innovation.

Drawing on insights from over 100 CX leaders from across Europe, this data-rich resource uncovers where top organisations are investing AI technology in CX.

Rebecca Harvison, BT Group’s Head of Complaints Operations, discusses a range of topics, including her Abusive Customer Programme and customer dissatisfaction.

Sophos' Remi Preghenella and Coveo's Geoff Branch join us in the podcast studio to discuss their work with customer-facing AI powered search

Driving Customer-Centric Success: Air Up’s Growth Strategy

Ideas evolve differently, and professional relationships grow stronger at the CCW Europe Summit.

Joanne Kennedy from Sanofi talks about how to prevent digital fatigue and how to create psychological safety and a digital-first culture.