Customer Experience
The contact centre is one part of a bigger whole: the customer experience (CX). Discover what factors impact your CX and learn from the brands that do it best!
How to improve the customer journey with cutting-edge contact centre solutions
May 09 by CCW Europe DigitalLearn how to improve the customer journey with cutting-edge contact centre solutions. Discover practical strategies and technologies to enhance interactions.
Future-Proofing CX: Practical Steps to Real Transformation
April 14 by CCW Europe DigitalSteve Gush of Foundever unpacks the CX building blocks of real transformation and the steps businesses can take throughout any change initiative
3 Key Strategies for Building a CX Innovation Playbook
February 27 by CCW Europe DigitalWe explore three essential strategies that constitute the foundations from which CX innovation can prosper.
The Ins and Outs of Outsourcing Customer Care
February 13 by CCW Europe DigitalJon Blake, the Global BPO Footprint Strategy and Emerging Solutions Lead at Uber, dives into the best ways to approach the concept of outsourcing customer care.
The Future of Leadership: Adapting to AI and Innovation
January 16 by CCW Europe DigitalRenowned thinker, global keynote speaker, and best-selling author Terence Mauri speaks to us about the pillars of successful leadership, AI, and innovation.
AI in CX: The Practicalities of Implementation
October 17 by CCW Europe DigitalDrawing on insights from over 100 CX leaders from across Europe, this data-rich resource uncovers where top organisations are investing AI technology in CX.
How to Turn Customer Dissatisfaction into Business Opportunities
October 01 by CCW Europe DigitalRebecca Harvison, BT Group’s Head of Complaints Operations, discusses a range of topics, including her Abusive Customer Programme and customer dissatisfaction.
AI-powered Search: Maximising Knowledge Mobilisation
September 11 by CCW Europe DigitalSophos' Remi Preghenella and Coveo's Geoff Branch join us in the podcast studio to discuss their work with customer-facing AI powered search
Navigating Growth: Air Up’s Strategy for Customer-Centric Success
August 27 by CCW Europe DigitalDriving Customer-Centric Success: Air Up’s Growth Strategy
CCW Europe Summit 2024: An Event Not to be Missed
July 23 by CCW Europe DigitalIdeas evolve differently, and professional relationships grow stronger at the CCW Europe Summit.
A Blueprint for Building a Digital-First Culture
June 25 by CCW Europe DigitalJoanne Kennedy from Sanofi talks about how to prevent digital fatigue and how to create psychological safety and a digital-first culture.
Steering Digital Transformation in the Insurance Industry
June 12 by CCW Europe DigitalMike Essam and Graeme Mushet of Zurich Insurance together break down the digital transformation journey they are on and the results they’re reaping as they go.