Customer Insights and Analytics
To wholeheartedly connect with your customers, you need to understand them. Topics include journey mapping, voice of the customer, customer analytics, CRM, and more.
A Guide to Best-in-Class Customer Journey Orchestration
November 03 by CCW Europe DigitalRik McCrossan of Orange Business and Patrick Bosworth of Genesys join us to discuss the core pillars of successful customer journey orchestration.
How to Turn Your Mobile App into a Loyalty-Driving Asset
November 03 by CCW Europe DigitalB&Q’s Head of Customer Experience Bethan Lynch explores how mobile apps (when done right) can become a strong vehicle with which to drive brand loyalty.
Mapping the Customer Journey in Travel and Tourism
November 03 by CCW Europe DigitalEasyJet holidays’ Senior Strategy Manager Louie Davis takes us on a whistlestop tour of the various stages that make up the consumer journey in the travel space.
How to Retain Customer Trust: The Importance of Data Compliance, Privacy, and Security
September 26 by CCW Europe DigitalFind out how to strike a balance between regulatory data compliance, building consumer trust, and creating opportunities for business growth using customer data
Delivering CX with a Unified Approach
May 04 by CCW Europe DigitalHow to attain true business value by connecting the dots across disparate data silos with a single data platform
How to Collect, Unify, Analyse, and Activate Customer Data
January 12 by CCW Europe DigitalDiscover how to engage customers in a whole new way by leveraging customer data platforms
Accelerating Customer Service Transformation in Financial Services
November 07 by CCW Europe DigitalUncover service challenges, key investment priorities, and trends in the Financial Services sector and understand how prioritising exceptional customer experience can drive success in the post-pandemi...
The Connected Customer Experience: Global Survey & Insights Report
September 08 by CCW Europe DigitalConsumers are now looking for empathy in digital and human interactions, more than ever. This shift has created a surge in the importance of trust and loyalty with customers, and subsequently the radi...
7 Customer Service Mistakes To Avoid Making in 2021
June 16 by CCW Europe Digital2020 proved to throw customer service back into the spotlight, with business agendas driving a key focus in this area for 2021. Insights from eGain.
The New Digital Customer Engagement for the New (Ab)Normal
June 01 by CCW Europe DigitalInsights from EGain exploring the importance of digital customer engagement, as the new (ab)normal requires businesses to do more with digital to succeed and grow in this environment.
The Essential Guide to AI for Customer Service by Sprinklr
May 25 by CCW Europe DigitalAccording to Forrester, digital customer service interactions will increase by 40% in 2021. Explore the power of AI in digital customer service in this in-depth guide.
Post-Show In-Depth Insights Report: CCW Europe 2021
April 10 by CCW Europe DigitalA key look at those expert insights delivered at the event alongside exclusive commentary from our speakers and attendees looking to their future strategies.