Customer Insights and Analytics

B&Q’s Head of Customer Experience Bethan Lynch explores how mobile apps (when done right) can become a strong vehicle with which to drive brand loyalty.

Rik McCrossan of Orange Business and Patrick Bosworth of Genesys join us to discuss the core pillars of successful customer journey orchestration.

EasyJet holidays’ Senior Strategy Manager Louie Davis takes us on a whistlestop tour of the various stages that make up the consumer journey in the travel space.

Find out how to strike a balance between regulatory data compliance, building consumer trust, and creating opportunities for business growth using customer data

How to attain true business value by connecting the dots across disparate data silos with a single data platform

Discover how to engage customers in a whole new way by leveraging customer data platforms

Uncover service challenges, key investment priorities, and trends in the Financial Services sector and understand how prioritising exceptional customer experience can drive success in the post-pandemi...

Consumers are now looking for empathy in digital and human interactions, more than ever. This shift has created a surge in the importance of trust and loyalty with customers, and subsequently the radi...

2020 proved to throw customer service back into the spotlight, with business agendas driving a key focus in this area for 2021. Insights from eGain.

Insights from EGain exploring the importance of digital customer engagement, as the new (ab)normal requires businesses to do more with digital to succeed and grow in this environment.

According to Forrester, digital customer service interactions will increase by 40% in 2021. Explore the power of AI in digital customer service in this in-depth guide.

A key look at those expert insights delivered at the event alongside exclusive commentary from our speakers and attendees looking to their future strategies.