7 Customer Service Mistakes To Avoid Making in 2021

2020 threw customer service back into the spotlight, as business agendas in 2021 are now recognising the importance of a dedicated focus on their strategies going forward.

Avoiding previous pitfalls is key to ensure that your approach to customer service hits the ground running in this highly competitive, and digital-orientated market.

This guide, created by eGain, provides you with key steps to consider and pitfalls to avoid as you curate your customer service approach for 2021 and beyond. Download your copy above.

As 80% of customers, in a recent report conducted by Dimensional Research (on behalf of eGain), admitted to an increase in digital customer service as a result of the pandemic. So is it time to take your foot off the digital gas as we move forward? Or should you press the pedal to the floor with digital at the heart?

Download this insightful report above as we explore 7 key mistakes to avoid in 2021 and set your customer service strategy up for success.

Customer service presents an opportunity to that of other business strategies and functions, where benchmarking against industry giants presents obtainable goals. Smart and easy experiences are proven to go far, with ease of use and intuitive services championing the competition. Use this guide to present a clear and evolving strategy that removes the pitfalls of your competitors, and matches the digital industry giants with a clear customer service strategy. 

Business experts predict that 2021 will remain a critical year of transition, with relative normalcy returning only in the fourth quarter, to the first quarter of 2022. So how will you not only retain your position but grow your customer base in 2021 and beyond? Clear your strategy of these common but critical misconceptions to drive your customer service strategy forward at this critical time of growth.

Download your complimentary take-home copy of this insightful guide, by eGain above.