Delivering Ethical Customer Service in the Entertainment Industry
An interview with Sky Betting & Gaming’s Head of Customer Service, Kayle Rattigan, on the importance (and challenge) of creating a safer gambling culture for both customers and employees
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According to the Betting & Gaming Council, 30 million people in the UK participate in betting and gambling and the vast majority do so safely and responsibly. However, with the COVID-19 pandemic presenting challenges of its own, concerns of an increase in the risk of addictive behaviours towards betting and gambling have encouraged the betting industry to strive for change and raise standards to focus on a culture of safer gambling.
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