Insights from Nottingham Community Housing Association
Martin Ebner, Head of Customer Contact at Nottingham Community Housing Association, shares his thoughts on how to drive CX transformation in the social housing sector and maintain relationships with customers that are centred on trust
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The COVID-19 pandemic changed the meaning of home for many. Globally there was a much greater focus on feeling safe, valued and being part of a community. Capturing customer views and adopting a customer-first approach in the social housing sector came to the forefront of the sector’s agenda.
CCW Europe Digital, interviewed Martin Ebner, Head of Customer Contact at Nottingham Community Housing Association (NCHA), onsite at CCW Europe’s Exchange Event, The Renaissance of the Contact...
