Successfully Supporting a Globally Growing Customer Base
Add bookmark
In the wake of multiple strategic acquisitions, global technology company Lenovo was facing challenges within its growing customer care and service repairs organisations. They needed to improve the quality of the support they were providing around an increased number of software and hardware products while simultaneously reducing the time it was taking agents to resolve customer issues.
Enter remote support solution Rescue.
This case study lays out how Lenovo partnered with Rescue to reduce cu...
