Speak the Language of your Global Customers
How to provide exceptional customer support while scaling service
Join this one-day exclusive webinar brought to you by CCW Europe Digital in collaboration with Unbabel to support your new global customers and excel business expansion
Global expansion is a dream for any business, and though there are hundreds of considerations to bear in mind, one of the most crucial points is understanding how you will support your new customers. When entering new regions, culture and language are absolutely vital in ensuring the success of a growing business.
So how do you go about researching these and determining a strategy that will enable you to support your new customers?
This webinar will show you what you should bear in mind when entering new markets, and more specifically what you can do to ensure your customer experience remains consistent, no matter what language you work in.
- How to go about researching new regions before entering the market
- What you need to take into consideration with culture and how to adapt your methods
- How technology can enable you to overcome the language barrier faster and more efficiently
- Putting efficient processes and operational procedures in place when scaling globally
Webinar leader
Phill Brougham
Senior Product Marketing Manager
Unbabel
Phill Brougham is a Senior Marketing Manager at Unbabel where he works on expressing the value of our machine translation offering to customer service leaders. Brougham has worked in artificial intelligence and technology for over four years and is an enthusiast for leveraging this technology to improve performance and productivity. He is a frequent Unbabel speaker at events and conferences.
Webinar leader
Erica Clayton
Senior Director of Client Success
TuneCore
Joining TuneCore in 2019, Erica Clayton comes with over a decade of experience both as a customer support professional and as an artist herself. In her role at TuneCore, Clayton oversees the Global Artist Support and Artist and Partner Relations teams, located in offices across three continents. Her teams are responsible for supporting all of TuneCore’s artists throughout their digital music distribution journeys. From product support to playlisting, Clayton’s organization ensures that artists of all sizes and genres have the tools they need to be successful and stay #IndependentAF.
