Must Reads From 2021

Join this one-day exclusive webinar brought to you by CCW Europe Digital in collaboration with Unbabel to support your new global customers and excel business expansion

Uncover service challenges, key investment priorities, and trends in the Financial Services sector and understand how prioritising exceptional customer experience can drive success in the post-pandemi...

How to build data analytics competency for digital transformation success in contact centres

Timothy Shepheard-Walwyn, Senior Manager at Sprint Reply, provides companies with top tips to achieve instant customer gratification

Uncover investment opportunities, key industry pain points and technology trends to advance your digital-first customer service strategy

In this two-day digital event, discover new innovations in chatbots, AI, automation and digital self service techniques which will help you to serve customers with greater speed and efficiency, enhance customer engagement, support your CX workforce, and enable your organisation to thrive.

Hear from Susan Ysona as she discusses the key challenges of driving innovation for better contact centre CX with CCW Europe Digital's Kiera Martin.

Cloud, Bots, AI, Omnichannel to Employee empowerment to empathy in a digital world - this panel of all-stars covers the essential five key trends for CX leaders to better prepare and thrive in 2021 an...

Hear how Orange are approaching digital customer journey to ramp up end-to-end customer transformation, a leading case study presented by their Customer Journeys Director.

Antonio Barranco Rosales, Global Manager of Customer Support at PagoFX, gives us his recommendations to make Customer Interaction as successful as possible during this pandemic