All Stars Panel: Five Trends for CX Leaders to prepare in 2021
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A fond favourite of our CCW Europe event series, the All-Star Keynote Panel returned in February as we kicked off the series for the year with insights from Calabrio, Twilio, RingCentral, Clarabridge and Microsoft.
As the past year has proven to flip expectations and strategies upside, how can business better prepare for 2021? We heard from our panel of experts as they took a deep dive into topics including:
- The new face of the customer journey: omnichannel and digital experiences
- A new virtual world with the rise of Cloud, Bots and AI
- Achieving the next level of agility and employee empowerment through remote contact centres
- Leveraging advanced analytics to deepen your customer feedback
- The power of empathy in the new remote and digital world
As digital transformations continue to dominate importance for CX, customer contact and customer facing leaders, navigating the correct tools, steps and strategies to effectively implement this is key.
From digital technologies to the power of empathy, this insightful panel discussion provides the key need-to-knows to allow businesses to innovte and place themselves as firm market leaders.
This 30-minute conversation features insights from:
- Niall Gallacher, Principal Strategic Consultant, Calabrio
- Sam Richardson, Senior Visioneering Consultant, Twilio Foundry, Twilio
- Julien Rio, Senior Director of Marketing at RingCentral, RingCentral
- Emma Rose, Senior Director, Customer Success, Clarabridge
Facilitated by: - Bhavana Bartholf, GM, US Transformation Leader, Microsoft
View the full presentation below.
