All Stars Panel: Five Trends for CX Leaders to prepare in 2021

Add bookmark
Customer Experience Trends

A fond favourite of our CCW Europe event series, the All-Star Keynote Panel returned in February as we kicked off the series for the year with insights from Calabrio, Twilio, RingCentral, Clarabridge and Microsoft.

As the past year has proven to flip expectations and strategies upside, how can business better prepare for 2021? We heard from our panel of experts as they took a deep dive into topics including:

As digital transformations continue to dominate importance for CX, customer contact and customer facing leaders, navigating the correct tools, steps and strategies to effectively implement this is key.

From digital technologies to the power of empathy, this insightful panel discussion provides the key need-to-knows to allow businesses to innovte and place themselves as firm market leaders.

This 30-minute conversation features insights from:

  • Niall Gallacher, Principal Strategic Consultant, Calabrio
  • Sam Richardson, Senior Visioneering Consultant, Twilio Foundry, Twilio
  • Julien Rio, Senior Director of Marketing at RingCentral, RingCentral
  • Emma Rose, Senior Director, Customer Success, Clarabridge
    Facilitated by:
  • Bhavana Bartholf, GM, US Transformation Leader, Microsoft

View the full presentation below.


More From Must Reads From 2021

Accelerating Customer Service Transformation in Financial Services

Uncover service challenges, key investment priorities, and trends in the Financial Services sector.

 2021-11-07  by CCW Europe Digital
Accelerating Customer Service Transformation in Financial Services

Lessons from Formula One to Drive Digital Excellence in Contact Centres

How to build data analytics competency to drive digital excellence in contact centres.

 2021-10-27  by CCW Europe Digital
Lessons from Formula One to Drive Digital Excellence in Contact Centres

The Future of Customer Contact Centres

Timothy Shepheard-Walwyn, Sprint Reply, provides companies with top tips to achieve instant customer...

 2021-10-07  by CCW Europe Digital
The Future of Customer Contact Centres

Four Pillars to Transform Your Contact Centre into a Profit Centre

Uncover investment opportunities, key industry pain points and technology trends to transform your c...

 2021-10-07  by CCW Europe Digital
Four Pillars to Transform Your Contact Centre into a Profit Centre

Driving Innovation To Deliver Better Contact Centre CX

Hear from Susan Ysona as she discusses the key challenges of driving innovation for better contact c...

 2021-05-21  by CCW Europe Digital
Driving Innovation To Deliver Better Contact Centre CX

Recommended