The Future of Customer Contact Centres
Find out how to seamlessly resolve customer queries with a self-direct method using insights from a key industry thought leader, Timothy Shepheard-Walwyn, Senior Manager at Sprint Reply
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Ahead of November’s CCW Europe Exchange UK, CCW Europe Digital sat down with Timothy Shepheard-Walwyn, Senior Manager at Sprint Reply, to discuss the future of customer contact centres.
With contact centres aiming to seamlessly evolve into a hub of advanced customer interactions for businesses in the post-pandemic era, Shepheard-Walwyn emphasises how chatbots play an integral role in strengthening company-customer interactions when businesses are overwhelmed with requests.
Shepheard-Walwyn explains: “Using chatbots is a great way to become more efficient in customer contact processes and increase customer satisfaction. Chatbots provide customers with instant gratification as the service can answer “common queries” quickly while offering businesses an alternative communication channel to fulfil end-to-end requests.”
Dive into the interview below to gain the full insight to strengthen your customer communications using chatbots.
For the opportunity to have a one-to-one chat with industry-leading experts at Sprint Reply, register to attend CCW Europe Exchange UK on 4 November 2021.
