Driving Impact at Scale in CX and EX with Intelligent Automation
How the power of IA is leading to improved customer and employee experiences, stronger customer relationships, reduced churn, and a profitable future for UK contact centres
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Ever-changing customer expectations, talent gaps, low employee morale, and an increased level of competition in the market are some of the primary stumbling blocks to delivering best-in-class customer service.
As a result, 79% of customer experience leaders plan to increase their investment in contact centre intelligent automation (IA) to help drive improved customer and employee experiences.
With a specific focus on analysing trends in the customer management market in the UK, CCW Europe Digital – in collaboration with Talkdesk – looks at how contact centres can scale their operations with IA to facilitate humanised experiences for both customers and agents and improve overall business outcomes from end-to-end.
Download your copy to receive:
- Solutions to break away from industry challenges.
- Exclusive insight from CCW Europe’s community on leading business initiatives for improving customer management.
- A step-by-step guide for deploying, embracing, and scaling IA to maximise return on investment.
- Case study examples of how IA works in practice to overcome leading industry challenges.
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