What Makes a Good Chatbot?
Discover eight key elements for building smarter chatbots that are capable of providing great service
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As businesses increasingly turn towards digital omnichannel interactions, chatbots are becoming more intelligent, more conversational, more humanlike, and importantly, more helpful.
Central to creating a smarter chatbot is determining a well-thought-out conversational design with customers rather than defining the chatbot against its technology capabilities.
In this report, explore how to integrate intelligent chatbots into your customer journey and achieve a conversational AI design that delivers better customer experiences.
Essential benefits detailed in the report:
- Chatbots can answer service requests 24/7, which came out as the top reason customers value them.
- When functioning properly, chatbots can handle 80% of customers’ routine tasks and questions.
- Businesses can cut support costs by as much as 30% when chatbots are integrated into service processes.
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