What Makes a Good Chatbot?

As businesses increasingly turn towards digital omnichannel interactions, chatbots are becoming more intelligent, more conversational, more humanlike, and importantly, more helpful.

Central to creating a smarter chatbot is determining a well-thought-out conversational design with customers rather than defining the chatbot against its technology capabilities.

In this report, explore how to integrate intelligent chatbots into your customer journey and achieve a conversational AI design that delivers better customer experiences.  

Essential benefits detailed in the report:

• Chatbots can answer service requests 24/7, which came out as the top reason customers value them.
• When functioning properly, chatbots can handle 80% of customers’ routine tasks and questions.
• Businesses can cut support costs by as much as 30% when chatbots are integrated into service processes.