Must Reads From 2022

Learn how to use data-driven insights to improve first contact resolution, manage compliance, and elevate CX at scale across multiple customer communication channels

CCW Europe dives into how businesses can create long-lasting customer relationships in an era of radical authenticity by bettering three touchpoints in the customer management lifecycle

Best-in-class social media servicing offers a number of benefits to both customers and businesses - unlock the insights here

Find out how to strike a balance between regulatory data compliance, building consumer trust, and creating opportunities for business growth using customer data

On average interactions with chatbots have a higher customer satisfaction rate than live chats with humans according to Cyara – find out why chatbots are trending with customers in this report

There are a lot of great resources available to improve employee engagement, but for most of us, it is the small things – the day-to-day things – that make a big difference

A guide to implementing IA with confidence to improve CX and EX

Discover why knowledge management is being used as the number one technology to enhance operational performance in customer service

Ways to increase employee happiness and productivity at work

Capture the value of cloud technology for your business by downloading CCW Europe Digital’s report containing insights from Co-op, Microsoft, Vodafone, and Cyara