Three Companies Winning Customer Loyalty with Social Media
Find out how Domino’s, Toyota, and Netflix are using social media to differentiate their service experience
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Companies are under pressure to be present and responsive on social media as it has become a preferred channel for customer service interactions. According to Big Commerce, 67% of consumers are seeking resolutions for issues through Twitter, Facebook, and Instagram, and Bain & Company found when companies engage and respond to customer service requests over social media, those customers, on average, end up spending 20-40% more with the company.
With customer behaviour and expectations large...
