Beyond The Basics: Navigate Complex CX Transformation in a Large-Scale Enterprise
In this episode, we explore the challenges and opportunities of coordinating customer care across a large-scale enterprise, as Mohamed A. from the British Council shares best practice and strategies for achieving big results with big change.
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Delivering top-notch CX at scale can be a daunting task, especially for large organisations with complex structures and legacy systems.
In this episode, we explore the challenges and opportunities of coordinating customer care across a large-scale enterprise, as Mohamed Attia from the British Council shares best practice and strategies for achieving big results with big change.
Topics we'll cover include:
- Governance, empowerment, decision-making and knowledge sharing in global teams
- Ensuring service consistency, optimising and streamlining processes and workflows
- Building organizational resilience and supporting customers and employees in conflict zones
We hope you enjoy this watch!
