EX by Design: Elevating, Empowering, and Supporting Customer Agents
A guide to empowering customer agents to boost employee morale, innovation, and collaboration
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Employee production levels cannot remain the same with everyone working in silos. With customers demanding more than a quick response and resolution to their problems, ensuring employees are feeling supported, valued, and cared for will inevitably have a positive impact on how agents interact with customers.
For step-by-step advice from customer management leaders and experts for elevating your employee experience (EX), boosting innovation, and enhancing customer satisfaction scores (CSAT), download this guide.
Key takeaways from the guidebook include:
- The key steps you can take to elevate your EX using technology
- Tips to reduce turnover and keep your agents motivated
- Tactics that will help improve your CSAT scores
- How to train employees to think like designers to identify customer choices
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