Customer Experience in the Age of Automation

While businesses are investing in artificial intelligence and automation, few are achieving the digital transformation goals they imagined because the automation solutions do not support the customer enough. Typically, the customer contact agent is still left to search for the answers across multiple systems once the customer reaches them.

This report from QuandaGo details how to get customer experience (CX) automation right and how businesses can leverage automation in practice to improve efficiency in the contact centre and back office by 50% or more. 

Download the report to learn:

• The opportunities that CX automation can bring.
• Three steps to get CX automation right.
• How to apply automation to manual tasks and processes across end-to-end customer journeys to benefit customers, agents, and overall business performance.
• How Engie, a renewable energy provider, and Blokker, an online retailer, overcame operational difficulties that impacted their customer and agent experience with CX process automation.