Podcast Ep. 1: Achieving the Modern-Day Customer Journey with Automation

In this special episode, sponsored by QuandaGo, CCW Europe Digital’s Editor and Lead Market Research Analyst, Emily Uwemedimo, sits down with Nick Baak, Chief Operating Officer, from the innovative European payment provider In3, Jan Gapinski, Chief Operating Officer and Co-Owner of Swedish customer service BPO and customer experience (CX) consultancy provider Gradén Mattsson, and Rene Matla, Chief Product Officer, from the CX automation and contact centre software provider QuandaGo.

Plug in for 20 minutes as we take a closer look at end-to-end customer journeys in today’s world – across industries – and how forward-looking companies are delivering on it.

We talk about real-world examples and new models for customer engagement that feature omnichannel engagement combined with end-to-end automation support – for both agents and customers – to deliver more informed and faster CX.

Topics at a glance:

• The current state of CX
• The shift toward data driven CX
• How analytics and automation across the customer journey are changing the game in CX and management of customers beyond the contact centre

For more information on QuandaGo’s solutions and how it has helped customers like In3 and Gradén Mattsson, please visit: www.quandago.com