How To Implement Chatbots With Purpose
Insights from Deutsche Telekom, Concur, Argos and Bought by Many
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Quick-paced, instant messages, 24-hour services - these are just some of the realities of a customer-centric world. As customers now expect more continuous efficiency that has become expect in daily life, businesses are now under pressure to exceed expectations within their brands, products and services.
We spoke with four leading industry experts for their advice on introducing chat bot technology into service offerings. Within these interviews our experts across Deutsche Telekom, Concur, Argos and Bought by Many discuss the importance of doing so with purpose and using the opportunity for human agents to provide a more value-adding customer service experience.
These interviews explore how these businesses are using chatbot technology effectively, key lessons learned from their experiences and next steps going forward.
Check out the full interview piece below for deep dive practical insights to advance your chatbot technology.
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here. Download PDF Attachment
