Interviews

Renowned thinker, global keynote speaker, and best-selling author Terence Mauri speaks to us about the pillars of successful leadership in modern business.

Heike Birlenbach speaks to us about her work at Lufthansa Group, offering insights into global leadership, brand loyalty, and today's personalisation imperative.

Ant Morse, Director of Innovation at Virgin Media O2, discusses the future of innovation and its impact on customer experience.

Discover how you can get your customers to fall in love with your brand using eight insights from Monzo

How IKEA’s evolving business model is mirroring the changing needs of customers in the digital age.

How transformational leadership can inspire and empower positive change within an organisation

Brands must adapt to the experience economy – here’s why

How to solve issues faster, scale operations, and improve CX with AI

Insights on how to deliver change in social housing CX that is built to last

Understand how to establish a QA system that is valuable for your company and employees

Emily Bloomberg, Customer Experience Director at Cult Beauty on how to become a customer-centric organisation

Hear from Novartis’ Head of Customer Solutions Unit, Giorgos Papadopoulos, as he dives into how to respond to customer expectations in the pharma industry