Interviews
The Future of Leadership: Adapting to AI and Innovation
January 16 by CCW Europe DigitalRenowned thinker, global keynote speaker, and best-selling author Terence Mauri speaks to us about the pillars of successful leadership, AI, and innovation.
How to Turn Customer Dissatisfaction into Business Opportunities
October 01 by CCW Europe DigitalRebecca Harvison, BT Group’s Head of Complaints Operations, discusses a range of topics, including her Abusive Customer Programme and customer dissatisfaction.
Navigating Growth: Air Up’s Strategy for Customer-Centric Success
August 27 by CCW Europe DigitalDriving Customer-Centric Success: Air Up’s Growth Strategy
A Blueprint for Building a Digital-First Culture
June 25 by CCW Europe DigitalJoanne Kennedy from Sanofi talks about how to prevent digital fatigue and how to create psychological safety and a digital-first culture.
Beyond Borders: Managing Global Customer Experiences at Lufthansa
January 04 by CCW Europe DigitalHeike Birlenbach speaks to us about customer experience at Lufthansa Group, offering insights into global leadership, brand loyalty and more.
How Virgin Media O2 is Staying Ahead of Industry Trends
May 24 by CCW Europe DigitalAnt Morse, Director of Innovation at Virgin Media O2, discusses the future of innovation and its impact on customer experience.
How to Get Customers to Fall in Love with Your Brand
January 31 by CCW Europe DigitalDiscover how you can get your customers to fall in love with your brand using eight insights from Monzo
Inside IKEA’s Modern Retail Experience
January 25 by CCW Europe DigitalHow IKEA’s evolving business model is mirroring the changing retail experience needs of customers in the digital age.
View from the Boardroom: Insights from E.ON
December 15 by CCW Europe DigitalRead how transformational leadership can inspire and empower positive change within an organisation with insights from E.ON.
View from the Boardroom: Insights from smart Europe
August 08 by CCW Europe DigitalBrands must adapt to the experience economy – hear why, as we explore insights from smart Europe
View from the Boardroom: Insights from Penta Hotels
June 13 by CCW Europe DigitalHow to solve issues faster, scale operations, and improve CX with AI
Insights from Nottingham Community Housing Association
April 07 by CCW Europe DigitalInsights on how to deliver change in social housing CX that is built to last from the Nottingham Community Housing Association