Interviews

Renowned thinker, global keynote speaker, and best-selling author Terence Mauri speaks to us about the pillars of successful leadership in modern business.

Rebecca Harvison, BT Group’s Head of Complaints Operations, speaks to us about a range of topics including her award-winning Abusive Customer Programme.

Air Up’s Head of Customer Engagement Thomas Staudte unpacks the story behind the brand’s exponential growth and the key elements of his communication strategy.

The Chief of Staff to the Head of Management Office at Sanofi Joanne Kennedy talks about how to prevent digital fatigue and how to create psychological safety.

Heike Birlenbach speaks to us about her work at Lufthansa Group, offering insights into global leadership, brand loyalty, and today's personalisation imperative.

Ant Morse, Director of Innovation at Virgin Media O2, discusses the future of innovation and its impact on customer experience.

Discover how you can get your customers to fall in love with your brand using eight insights from Monzo

How IKEA’s evolving business model is mirroring the changing needs of customers in the digital age.

How transformational leadership can inspire and empower positive change within an organisation

Brands must adapt to the experience economy – here’s why

How to solve issues faster, scale operations, and improve CX with AI

Insights on how to deliver change in social housing CX that is built to last