Interviews

Renowned thinker, global keynote speaker, and best-selling author Terence Mauri speaks to us about the pillars of successful leadership, AI, and innovation.

Rebecca Harvison, BT Group’s Head of Complaints Operations, discusses a range of topics, including her Abusive Customer Programme and customer dissatisfaction.

Driving Customer-Centric Success: Air Up’s Growth Strategy

Joanne Kennedy from Sanofi talks about how to prevent digital fatigue and how to create psychological safety and a digital-first culture.

Heike Birlenbach speaks to us about customer experience at Lufthansa Group, offering insights into global leadership, brand loyalty and more.

Ant Morse, Director of Innovation at Virgin Media O2, discusses the future of innovation and its impact on customer experience.

Discover how you can get your customers to fall in love with your brand using eight insights from Monzo

How IKEA’s evolving business model is mirroring the changing retail experience needs of customers in the digital age.

Read how transformational leadership can inspire and empower positive change within an organisation with insights from E.ON.

Brands must adapt to the experience economy – hear why, as we explore insights from smart Europe

How to solve issues faster, scale operations, and improve CX with AI

Insights on how to deliver change in social housing CX that is built to last from the Nottingham Community Housing Association