Bhagya Reddy

Executive Director of Empowerment and Collaboration Virgin Media O2

Executive Exchange Day Two - Wednesday, 5th November 2025

9:55 AM PRESENTATION: HOW TO DERIVE IMPACTFUL INSIGHT FROM CUSTOMER DATA

Bhagya and her team embarked on a journey to democratise data, enabling cross-functional collaboration and empowering business units with access to real-time customer insights.

Enable faster, smarter decisions by making real-time customer data accessible across functions
Accelerate complaint resolution and boost satisfaction by streamlining access to relevant information
Enhance service excellence with AI tools that harness rich customer data to support frontline agents

Check out the incredible speaker line-up to see who will be joining Bhagya.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk