Bhagya Reddy

Executive Director of Empowerment and Collaboration Virgin Media O2

Executive Exchange Day Two - Wednesday, 5th November 2025

9:55 AM PRESENTATION: HOW TO DERIVE IMPACTFUL INSIGHT FROM CUSTOMER DATA

Bhagya and her team embarked on a journey to democratise data, enabling cross-functional collaboration and empowering business units with access to real-time customer insights.

 

  • Enable faster, smarter decisions by making real-time customer data accessible across functions
  • Accelerate complaint resolution and boost satisfaction by streamlining access to relevant information
  • Enhance service excellence with AI tools that harness rich customer data to support frontline agents


Check out the incredible speaker line-up to see who will be joining Bhagya.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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