Skyrocket Your Growth With Key Customer Service Best Practices

According to Bain & Company, companies that excel at customer experience grow revenue 4-8% above the market - so how can you drive this business growth?

The difference may well be in the minute differences between service and experience.

Customer service can be described as the frontline for your brand: solving immediate and time sensitive issues, questions and queries. These are transactional events, often affected directly by customer's momentary emotions.

Whereas your customer experience originates from a more strategic approach, as a holistic perspective connecting all customer events and touchpoints. By taking this approach and looking across all customer experience from your consumers viewpoint - it's a smarter way to approach business.

So how do you pivot your customer service agents, into all-around customer experience heroes?

In this guide, created by Genesys, we take a succinct look at key actionable points that all businesses can implement, achieve measurable ROI and clear market revenue growth. Download your copy of this guide above.

Throughout this piece, these insights are broken up into learnings including: 

• Three success strategies that Genesys CX Heroes use
• Key agent skills necessary to succeed
• Key training tips to put your plan into action
• Benchmarking strategies to measure customer service and customer experience

Across all customer contact, it is the agents that embody your brand and sculpt the external representation of your business. As businesses look to innovate and thrive against the backdrop of a tough and unpredictable 18 months, your agents are the key to retaining and engaging new customers.

Explore practical insights for your customer experience and service teams in our Customer Service Best Practices guide, by Genesys. Download your copy below.