Attitudes, Expectations, and Preferences for Customer Service
Dive into customer insights on how customer service centres can improve their CX journey
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While customer satisfaction may not necessarily result in instant customer loyalty, the cornerstone of a happy customer is excellent customer service, which will ultimately impact wider company revenue, company growth, and company success.
In this survey roundup report from Treasure Data, customers from automotive, banking, healthcare, retail, travel and hospitality, and manufacturing industries provide feedback and insight on what they value most when interacting with customer service agents.
Key report findings include:
- Most customers (75%) agree that the use of their data helps improve customer service experiences
- Consumers view customer service to be most important in healthcare (92%) and banking sectors (89%)
- When interacting with customer service centres, customers care most about speaking to only one representative (47%), fast resolution time (46%), and effective listening (45%)
Download the report to gain the full insight.
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