Sizing the Impact of AI on Customer Data Analytics
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Getting the most out of your customer data: it’s one of those perennial challenges facing CX organisations. With so many channels open to consumers now and so many regulations in place monitoring data collection, data management, and data activation, it’s more complicated than ever to surface actionable analytical insights and feed them back into the CX ecosystem. New doors are opening through AI-powered technologies, and while they’re not a silver bullet by any means, they can...
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