Investment Trends Report: Customer Experience Management in Telecommunications

Buying pattern analysis for customer experience management in telecoms

Telecoms providers are behind the CX curve and their client churn rates stand as proof. Placing a clear focus on CX and putting the customer at the centre of the organisation is steadily becoming a hallmark of telecoms strategy, with many telecoms providers aiming to improve their customer experiences to aid customer retention.

In this eBook, we hear from a panel of telecoms customer experience experts to gain insight on how telecoms firms are investing into customer experience to achieve long-lasting business benefits. Our panel consists of 10 telecoms CX practitioners, comprised of six directors, one CEO, two heads of CX and one CX manager. Together, they have 42 years of experience in customer experience management.

This insightful trends report takes a deep dive into topics including:

• Investment trends & challenges 
• How billing can impact customer experience
• Channel integration plans

Furthermore, we hear first-hand case studies from these selection of experts, alongside their insights - download the report here to hear from these leading CX decision makers.