Building Your Customer Commitment 'North Star'
Andrew Clayton from Close Brothers shares his thoughts on how to shape a vision for customer care, embed customer centricity, achieve buy-in from leadership and the change management tools you need for the successful delivery of CX.
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When it comes to great customer experience, the ingredients are inevitably the same, but it’s the recipe that makes all the difference.
Bringing a wealth of experience and insight to our next conversation, Andrew Clayton from Close Brothers joins us to share how to shape a vision of what you need to successfully deliver CX in any organisation.
Topics we'll cover include:
- Customer care
- Embed customer centricity
- Achieve buy-in from leadership
- Change management tools
By building your customer commitment North Star, any business can navigate disruption, mergers and acquisitions, personnel changes and much more whilst keeping outstanding service a constant.
We hope you enjoy this watch!
