Deutsche Telekom: Preparing For The Future of Customer Service
Insights on how Deutsche Telekom are driving this transformation and their actionable tips for your business
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Onno Hoffmann, heading Special Operations & Innovation at Deutsche Telekom’s Customer Service in Germany and Dominik Bauersch, who is responsible for Digital Business & Transformation, are at the forefront of the company’s mission to offer personal and tailormade services in a digital world.
During this insightful interview article, we explore some of the key talk points and achievements of this transformation as well as some actionable tips for making this a reality in your organisation.
Download this piece to explore the key steps for introducing a Personalised Service Experience.
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here. Download PDF Attachment
