The All-Stars Panel: The Future of Contact Centre Technology

This exciting discussion welcomed the return of our beloved feature of the CCW Europe Series - our all-stars panel. Featuring leading experts in the Customer contact and CX space this session was recorded as part of CCW Europe 2020 in October, delivering insights on the future of contact centres.

Watch this video as these experts take an exciting deep-dive into the game changers for customer contact in the next 5 years and how COVID-19 reshaped the landscape.

Featuring the shakers and movers in the customer contact technology market to hear debates across the future landscape of CX and contact centre landscape. As they also cover topics including:
• Will cloud gain more momentum in the post COVID-19 business world?
• Is conversational AI finally here and are we prepared for it?
• How is connectivity and mobility brought to the next level to support scaled remote working?
• What are the innovations from the contact centre tech giants?

Interested in hear more insights like these? Check out our upcoming events to register your place for the next installation of CCW Europe, as well as our selection of panel discussion recordings for on-demand insights.