Closing the Gap Between CX technology and CX Success
Uncover insights from 1,500 customer services agents and 3,000 consumers as they weigh in on how to reconnect the customer experience
Add bookmark
As customers become more connected via different digital channels companies are increasingly investing in their customer experience (CX) technology stack. However, both customer and service agent churn remain major challenges for businesses. Dixa’s report details, 59% of service agents lack the knowledge to provide better service.
In a global survey, 1,500 customer service agents and 3,000 consumers provide their insights on how to close the gap between CX technology and customer satisfaction.
Download the report to uncover three major disconnects undermining customer retention, and how to fix them:
- Journey: Don’t let customers get lost along the way
- Context: Knowledge is power
- Connection: The two humans at the centre of service
Sponsored By:
