Insights from Salesforce
Salesforce aims to unite companies with their customers and employees through technology. Their technology allows everyone, on every team, to share a single source of truth with integrated collaboration capabilities that guide essential conversations and decisions right where people work.
“Customers are not buying software, they are entering into a relationship with a company that is going to help them navigate the future of technology.”
Bret Taylor, Co-CEO of Salesforce
This is a dedicated content hub for the latest insights, trends, and solutions from CCW Europe Digital and the Salesforce team in Germany.
Increasing Business Efficiency and Scalability to Achieve Best-In-Class Customer Service
January 03 by CCW Europe Digital
How to scale customer service and customer experience as well as improve agent performance and operational effectiveness
Steigerung der Geschäftseffizienz und -skalierbarkeit, um erstklassigen Kundenservice zu erreichen
January 03 by CCW Europe Digital
So skalieren Sie den Kundenservice und die Kundenerfahrung und verbessern die Leistung und betriebliche Effektivität der Agenten
Human-Centred Change: From Complaint Management to Great CX and EX
December 16 by CCW Europe Digital
How an organisation can utilise human-centred change to enhance both the customer and employee experience.
Menschenzentrierte Veränderung: Vom Beschwerdemanagement hin zu einer großartigen Kunden- und Mitarbeitererfahrung
December 16 by CCW Europe Digital
Wie ein Unternehmen menschenzentrierte Veränderungen nutzen kann, um sowohl die Kunden- als auch die Mitarbeitererfahrung zu verbessern
At Your Service: Delivering End-To-End Engagement for Customers
November 03 by CCW Europe Digital
How to provide customers with great end-to-end service, from the contact centre to field service support
How AI is Empowering Agents and Revamping Service
July 22 by CCW Europe Digital
Dive into a case study example from Sonos for how AI and automation changed their CX game
KI stärkt Agenten und verbessert den Service
July 22 by CCW Europe Digital
Eine Fallstudie von Sonos zeigt, wie KI und Automatisierung die Kundenbetreuung verändert haben
