Human! Agent! Elevating CX with Automation & Chatbots

Human! Agent! Elevating Your CX with Automation and Chatbots is essential to improving customer service and engagement.

Chatbot, Automation, and AI are no longer a question in customer-facing leaders agenda. These are now essentials in forward planning approaches to empower teams, build strong bonds, increase efficiency with interactions and elevating productivity.

Whilst the benefits of these tools and technologies are clear, how can you put these in practice to reap the rewards?

>> Catch up with this engaging discussion on demand here <<

Within this session, hear from industry leader Dixa on these critical tools and technologies to elevate your strategy. Join Tue Søttrup, Chief CX Evangelist (CCXE), Dixa as we explore this essential next step as part of the upcoming Chatbots, AI and Self Service Webinar at CCW Europe Digital. Catch up on the session here.

Preview a short clip from Tue Søttrup here shared ahead of their session.

Hear this exciting session with Dixa to:

• Discover how to get chatbots and automation right, improving customer interaction and handling and route queries more quickly and efficiently
• Determine how to create stronger bonds with your customers for lasting emotional loyalty, higher CSAT, and powerful customer advocacy while seeing a direct impact on revenue and brand growth
• Top tips on how to calculate the ROI from CX operations and building a business case to obtain buy-in from senior management to transform your Customer Services
• Best practice for unifying customer engagement across every touchpoint - messaging, live chat, email or voice