Insights from GoTo
GoTo makes IT and technical support easy, anywhere; with remote management and support and business communication software unified with one admin solution. GoTo’s portfolio, which includes GoTo Resolve, Rescue, GoTo Connect, and more, helps securely support and connect businesses to what’s most important: their teams and customers. GoTo’s 20 years of experience and dedication to robust security, including zero trust authentication, powers more than 1 billion remote support sessions and over 1 million customers with easy-to-use, built-for-IT solutions that save businesses time and money.
This is a dedicated content hub for the latest insights, trends, and solutions that CCW Europe Digital has produced in collaboration with GoTo.
Successfully Supporting a Globally Growing Customer Base
August 18 by CCW Europe Digital
Read this case study to find our how Lenovo partnered with Rescue to create approximately $1 million in savings every year.
Technical Customer Support: Moving From Cost Centre to Revenue-Driver
July 12 by CCW Europe Digital
This report discusses the importance of First Call Resolution (FCR) for call centres and the challenges they face in delivering a high FCR rate, as well as the role of soft skills and emotional intell...
How Remote Visual Support Tools Are Driving First Contact Resolution with Dr. Nicola Millard from BT and Jen Brown from GoTo
July 07 by CCW Europe Digital
Dive into this exclusive video podcast interview, which explores the potential of remote visual support tools with market leaders BT and GoTo.
