How Remote Visual Support Tools Are Driving First Contact Resolution with Dr. Nicola Millard from BT and Jen Brown from GoTo
Dive into this exclusive video podcast interview, which explores the potential of remote visual support tools with market leaders BT and GoTo.
Add bookmarkDr Nicola Millard & Jen Brown join us for this episode to share real-world examples of the benefits, considerations, and success stories of using remote visual support tools, including:
- Sustainability: Decrease the need for both employees and customers to travel into stores, homes and branches for support
- Accessibility and inclusion: The ethical considerations and regulatory requirements for providing high-quality accessible service for everyone
- GDPR and privacy security: Conduct sensitive customer conversations in a secure environment with a real person
We hope you enjoy this watch!
