technology

Treasure Data’s Zack Wenthe and Lani Kakiet break down the nuances around how AI-powered technologies can empower brands to better leverage customer data.

Rik McCrossan of Orange Business and Patrick Bosworth of Genesys join us to discuss the core pillars of successful customer journey orchestration.

This report discusses the importance of First Call Resolution (FCR) for call centres and the challenges they face in delivering a high FCR rate, as well as the role of soft skills and emotional intell...

Dive into this exclusive video podcast interview exploring the power of customer data and how it can be harnessed and generate valuable insights for your CX outreach.

Dive into this exclusive video podcast interview, which explores the potential of remote visual support tools with market leaders BT and GoTo.

ChatGPT is set to revolutionise the contact centre industry by providing enhanced customer experience, improved efficiency, reduced operational costs, and improved agent productivity. However, there a...

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