Meet the Speakers

2023 CUSTOMER-FACING LEADERS JOINING US

Antonius Michielsen
Antonius Michielsen
Vice President of Customer Success
Thermondo
Henny Steiniger
Henny Steiniger
VP Customer Experience, Customer Care & Loyalty
MediaMarktSaturn
Meko Elmekawy
Meko Elmekawy
Head of Digital Capabilities
EnBW Energie Baden-Württemberg AG
Aymen Ismail
Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Robin Fransz
Robin Fransz
Global Design Strategist, Customer Experience
MSD
Jule Parulewski
Jule Parulewski
Senior Director Global Customer Service
Lufthansa Cargo
Mat Neumann
Mat Neumann
Director Customer Experience EMEA
CooperVision
Rita Carezzano
Rita Carezzano
Head of Customer Knowledge & Design
lastminute.com
Silke Robeller
Silke Robeller
Director Customer Success & Back Office
Rainforest Alliance
Nina Holbrecht
Nina Holbrecht
Department Head Retail Banking
GLS Bank
Aleksandra Swierzynska
Aleksandra Swierzynska
Global Director, Customer Experience
OLX
Hans-Joachim Belz
Hans-Joachim Belz
Product Owner Voice AI
Carglass Germany
Priscilla Batista
Priscilla Batista
Head of Customer Experience and Digital Transformation EMEA
Straumann Group
Natercia Rodrigues
Natercia Rodrigues
Senior CX Lead, Global Product Strategy
Roche
Diana Schroeter
Diana Schroeter
Senior Flex Account Executive
Twilio
Marius Gerwinn
Marius Gerwinn
Conversations Expert | CEO
ThinkOwl Europe | fileee GmbH
Normen Deutschmann
Normen Deutschmann
Product Owner Case Management
EnBW AG

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