The CCW Europe DACH Exchange

Name: CCW Europe DACH Exchange
Start: 2023-05-22
End: 2023-05-23

22 - 23 May 2023 | Privathotel Lindtner Hamburg, Germany
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Drive Customer & Employee Loyalty Through Uncertainty

Despite finding stability after the pandemic and the great strides toward creating a new ‘future of work’, the customer care sector is faced with the next big challenge: The war for talent and the cost-of-living crisis.

Managing employee burnout, disengagement, and soaring rates of attrition is an acute challenge cross-industry. Meanwhile, businesses are navigating higher operating costs and regulatory pressures... So how do we empower employees with the tools, data and support they need to deliver predictive and personalised customer experience, during a period of heightened customer frustration?

Join us live in Hamburg at this exclusive invitation-only event, as we share next generation implementation strategies on: combining big data with human insight, prioritising employee wellbeing and engagement, breaking down organisational siloes and underpinning a unified customer strategy with automation and AI, we can leverage outstanding CX to navigate uncertainty. .

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What to Expect at the CCW Europe Exchange

Join the only closed-door invitation event for customer management executives in the region!

Learn from brand new topic areas: Engage with 20+ expert speakers, 18+ hours of content and 5+ interactive group discussions

Meet with customer strategy leaders operating in the same region, to discuss strategy and solutions specific to your business environment

Gain practical insights from keynote presentations and case studies to implement your own transformative strategies

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Don't Miss Out On The Latest Trends and Analysis

Inspirational Speakers Across the DACH Region Including:

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Testimonials across the CCW Europe Portfolio

It's really given me the opportunity to hear some great content and great speakers, but also to connect with people in the industry, so I've made some really great connections

I would say to someone considering coming to this event, go for it! To meet people and speak to different companies is a massive opportunity, we tend not to go out and seek advice and feedback from our peers otherwise

A great gathering of brilliant minds within the industry, as it helps in confirming the direction we all are heading towards through the amazingly valuable insights and success stories shared during the event