Drive Customer & Employee Loyalty Through Uncertainty

Despite finding stability after the pandemic and the great strides toward creating a new ‘future of work’, the customer care sector is faced with the next big challenge: The war for talent and the cost-of-living crisis.

Managing employee burnout, disengagement, and soaring rates of attrition is an acute challenge cross-industry. Meanwhile, businesses are navigating higher operating costs and regulatory pressures... So how do we empower employees with the tools, data and support they need to deliver predictive and personalised customer experience, during a period of heightened customer frustration?  

Join us live in Hamburg at this exclusive invitation-only event, as we share next generation implementation strategies on: combining big data with human insight, prioritising employee wellbeing and engagement, breaking down organisational siloes and underpinning a unified customer strategy with automation and AI, we can leverage outstanding CX to navigate uncertainty.   .

Recap with the past agenda

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 What to Expect at the CCW Europe Exchange

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Join the only closed-door invitation event for customer management executives in the region! 

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Learn from brand new topic areas: Engage with 20+ expert speakers, 18+ hours of content and 5+ interactive group discussions  

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Meet with customer strategy leaders operating in the same region, to discuss strategy and solutions specific to your business environment 

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Gain practical insights from keynote presentations and case studies to implement your own transformative strategies 

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Inspirational Speakers Across the DACH Region Including:

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Testimonials across the CCW Europe Portfolio

It's really given me the opportunity to hear some great content and great speakers, but also to connect with people in the industry, so I've made some really great connections

Emma Wardle, Senior Director of UK and Supplier Operations, Capital One

I would say to someone considering coming to this event, go for it! To meet people and speak to different companies is a massive opportunity, we tend not to go out and seek advice and feedback from our peers otherwise

Chris Bateson, Head of Service, Sky Betting and Gaming

A great gathering of brilliant minds within the industry, as it helps in confirming the direction we all are heading towards through the amazingly valuable insights and success stories shared during the event

Aymen Ismail, Head of Customer Engagement, Smart Europe

We had fruitful discussions and could bring added value to the audience. Great session! Looking forward to the coming conferences!

Silke Robeller, Head of Customer Service International, Bärbel Drexelplier Operations, Capital One

Contact Us

If you’re interested in speaking or have any other questions, contact us at
enquire@iqpc.co.uk

In Partnership With :

CCW Digital EU

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

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