The CCW Europe DACH Exchange

22 - 23 May 2023 | Privathotel Lindtner Hamburg, Germany
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The CCW Europe Exchange DACH Agenda 2023

Welcome to The CCW Europe Exchange DACH!

Join us on the journey to drive customer and employee loyalty through uncertainty.

A unique and engaging forum that presents a blend of tailored meetings with over 50 industry thought leaders over 2 days. Join us in Hamburg from 22 - 23 May 2023.

Customer Contact Week Europe will display best practice in the following areas:

Navigate uncertainty: Fight inflation by leveraging outstanding customer care and intelligent resource and capacity strategy
Win the ‘war on talent’: Nourish employee engagement, turnaround poor retention rates and build workplaces fit for the future
Acquire deeper customer intelligence: Blend quantitative big data with human insight and build privacy trust & transparency
Simplify, unify & personalise CX: Create a seamless customer journey underpinned by leading automation and AI
Develop a meaningful sustainability strategy: Diversify and create a competitive edge for employee & customer acquisition and loyalty

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