Aymen Ismail
Head of Customer Engagement Solutions smart Europe GmbH
Passionate thought leader and expert in the automotive and customer engagement industry with 20 years of experience in the contact center and customer experience industry across EMEA & Asia, currently working at smart Europe GmbH to reshape the world of electric mobility, customer engagement & omnichannel contact centers.
Agenda Day Two - Tuesday 23rd May 2023 [CEST]
9:25 AM Presentation: From Chatbots to TikTok: How to Win at Customer Service in the Social Age
- How smart Europe have successfully branched out into messaging platforms such as Whatsapp, iMessage and social media platforms such as TikTok
- How to make an informed decision on which platforms to integrate to ensure customer value, how to manage GDPR regulations and how to ensure workload distribution
- Strengthen your brand USP and boost customer acquisition
Check out the incredible speaker line-up to see who will be joining Aymen.
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