Mat Neumann

Director Customer Experience EMEA CooperVision

With over 25 years of experience, Mat leads the Customer Experience EMEA department at CooperVision. Starting out his career in Call Centre environment as a Training consultant, hold various position such as Call Centre Director and Head of Customer Service EMEA. Mat has a track record of building/transforming high-performing Customer services and pre-sales teams that have successfully delivered profitable growth through multiple technology and business transformations. Currently tasks with CX EMEA transformation through optimisation of processes, Project & People management & Voice of customer/employee to redefine the future of a frictionless customer experience.