Jule Parulewski
Senior Director Global Customer Service Lufthansa Cargo
Agenda Day One - Monday 22nd May 2023 [CEST]
11:10 AM Panel Discussion: Building Blocks & Pitfalls in CX Transformation
- How to improve internal cross-functional collaboration, increase customer-centricity, make customer insight available across the organisation and establish CX accountability
- Optimal-channel over omnichannel strategy: Understand which channels and services will add the most value to the customer
- Deliver a simplified, unified and consistent experience for the customer
Check out the incredible speaker line-up to see who will be joining Jule.
Download The Latest AgendaIn Partnership With :
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
©2024 IQPC. All rights reserved.
