Normen Deutschmann
Product Owner Case Management EnBW AG
verantwortet die Transition von kontaktzentrierten zur vorgangszentrierten Bearbeitung von Kundenanliegen bei der EnBW AG. Er steuert die Implementierung und Integration eines Omnichannel-Case- und Response-Managementsystems, um Kundenkommunikation kanalübergreifend bearbeiten.
Agenda Day One - Monday 22nd May 2023 [CEST]
11:55 AM Presentation: EnBW Customer Service Becomes Ecosystem-Ready with ThinkOwl Case Management
• Challenges in customer service at EnBW
• How AI-based case management makes customer service more transparent
• Efficient customer communication thanks to the self-service strategy
Check out the incredible speaker line-up to see who will be joining Normen.
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