Marius Gerwinn
Conversations Expert | CEO ThinkOwl Europe | fileee GmbHGerwinn ist Experte für nahtlose Kundendialoge und exzellente CX durch smarte Self Service Lösungen. Er verfolgt mit fileee conversations die Vision, eine neue Service-Ökonomie zu schaffen, in der Konsumenten Teil der Service-Prozesse werden.
Agenda Day One - Monday 22nd May 2023 [CEST]
11:55 AM Presentation: EnBW Customer Service Becomes Ecosystem-Ready with ThinkOwl Case Management
• Challenges in customer service at EnBW
• How AI-based case management makes customer service more transparent
• Efficient customer communication thanks to the self-service strategy
Check out the incredible speaker line-up to see who will be joining Marius.
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