Natercia Rodrigues

Senior CX Lead, Global Product Strategy Roche

Agenda Day One - Monday 22nd May 2023 [CEST]

11:10 AM Panel Discussion: Building Blocks & Pitfalls in CX Transformation

-        How to improve internal cross-functional collaboration, increase customer-centricity, make customer insight available across the organisation and establish CX accountability 

-        Optimal-channel over omnichannel strategy: Understand which channels and services will add the most value to the customer

-        Deliver a simplified, unified and consistent experience for the customer 

Check out the incredible speaker line-up to see who will be joining Natercia.

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