Natercia Rodrigues
Senior CX Lead, Global Product Strategy Roche
Agenda Day One - Monday 22nd May 2023 [CEST]
11:10 AM Panel Discussion: Building Blocks & Pitfalls in CX Transformation
- How to improve internal cross-functional collaboration, increase customer-centricity, make customer insight available across the organisation and establish CX accountability
- Optimal-channel over omnichannel strategy: Understand which channels and services will add the most value to the customer
- Deliver a simplified, unified and consistent experience for the customer
Check out the incredible speaker line-up to see who will be joining Natercia.
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