Priscilla Batista
Head of Customer Experience and Digital Transformation EMEA Straumann Group
Priscilla is a senior market leader that is truly passionate about customer engagement. She is responsible for driving connectivity among several different digital solutions for EMEA region at Straumann Group. Her experience relays in Global, Regional and Local roles, building up more than 18 years’ knowledge in solid corporations among Medical Devices, Health&Wellness, Retail and Food Industries.
Agenda Day One - Monday 22nd May 2023 [CEST]
11:10 AM Panel Discussion: Building Blocks & Pitfalls in CX Transformation
- How to improve internal cross-functional collaboration, increase customer-centricity, make customer insight available across the organisation and establish CX accountability
- Optimal-channel over omnichannel strategy: Understand which channels and services will add the most value to the customer
- Deliver a simplified, unified and consistent experience for the customer
Check out the incredible speaker line-up to see who will be joining Priscilla.
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