Diana Schroeter
Senior Flex Account Executive TwilioDiana Schröter is one of the most sought-after specialists in Germany for everything to do with customer service. Her expertise draws on experiences from eBay to hyper growth startup N26 to Twilio, a provider of flexible customer service platforms. A driving force behind digital transformation, she has achieved exceptional success in her career by redesigning contact centers from the ground up, optimizing efficiency, workforce management and productivity.
Agenda Day One - Monday 22nd May 2023 [CEST]
9:15 AM Presentation: The Personalised Agent Interface as the Key to Better Customer Service
How to support your customer service agents to provide better and personalised customer service.
Check out the incredible speaker line-up to see who will be joining Diana.
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