Katalin Fritz
Chief Customer & People Officer Marley Spoon
Agenda Day Two - Tuesday 23rd May 2023 [CEST]
11:25 AM Fireside Chat: Is NPS Dead? Here's a Deeper Approach to Closing the Loop on VOC
- Understand which feedback programmes are providing the best results, the use of AI for predictive analytics and how to link a good VOC initiative to customer loyalty
- How to effectively manage data collection and privacy regulations
- Bring VOC best practice into Voice of the Employee
Check out the incredible speaker line-up to see who will be joining Katalin.
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