conversational AI
AI at Altitude: Redefining Customer Service in the Airline Industry
August 14 by CCW Europe Digital
Sutherland’s Naveen Mehta and Scandinavian Airlines’ Mattias Helgesson and Andreas Broberg Henning dissect the AI transformation journey they're on together.
Conversational AI in Action: From Concept to Real-World Application
July 10 by CCW Europe Digital
Discover how conversational AI in action moves from concept to real-world application, driving innovation and enhancing customer interactions.
Lufthansa Group’s Journey in Conversational AI
March 16 by CCW Europe Digital
How Lufthansa Group acted quickly to serve customers and scale its ability to respond to increased customer demand
What Makes a Good Chatbot?
September 05 by CCW Europe Digital
On average interactions with chatbots have a higher customer satisfaction rate than live chats with humans according to Cyara – find out why chatbots are trending with customers in this report
The Conversational AI Opportunity
July 11 by CCW Europe Digital
Discover how conversational AI is the next wave of customer and employee experiences
